Refund policy

Returns + Damaged Items

Because our products are made by hand and can't be resold once they leave our studio, we're only able to accept returns for items that arrive damaged.

• Let us know within 14 days of delivery.
• Email us at hello@alicesroomcandleco.com with your order number and a photo of the damage, including the box it arrived in.
• Once we've reviewed it, we'll send a replacement or issue a refund depending on product availability.

Questions? Contact us anytime. We're happy to help.