Shipping + Returns
Shipping
Every Alice's Room candle is hand-poured in small batches, then packed carefully by hand.
- Flat-rate shipping: $8.95 on every U.S. order, no matter the size.
- Free shipping on orders over $75.
- Where we ship: We currently ship within the United States only.
- Processing time: Orders typically ship within 1-2 business days.
- Tracking: As soon as your order ships, we'll email you a tracking link.
Returns + Damaged Items
Because our products are made by hand and can't be resold once they leave our studio, we're only able to accept returns for items that arrive damaged.
- Let us know within 14 days of delivery.
- Email us at hello@alicesroomcandleco.com with your order number and a photo of the damage, including the box it arrived in.
- Once we've reviewed it, we'll send a replacement or issue a refund depending on product availability.
Questions? Contact us anytime. We're happy to help.