FAQ

Our Candles

What are your candles made of?
Our candles are hand-poured in small batches in New Jersey using natural wax blends of beeswax, soy wax, and/or coconut wax depending on the candle. Every candle has a 100% cotton wick and is completely paraffin-free.

How long does a candle burn?
This depends on the wax used in combination with the size of the candle. For example, beeswax is longer burning in comparison to other waxes, so our 8 oz Signature Collection candles burn for up to ~60 hours when cared for properly.

Are all scents always available?
Our scents are made in small batches, so availability can change. Seasonal collections are especially limited, and once a seasonal scent sells out, it may not return until next year. Join our email list to hear about new releases first.

Not sure which scent to choose?
Take our Find Your Scent quiz. It only takes about a minute.

Candle Care

• The first burn matters most. Let the wax melt all the way to the edges before blowing it out, usually 2 to 3 hours. This keeps your candle from tunneling.
• Trim the wick to about 1/4 inch before each burn.
• Burn for no more than 4 hours at a time.
• Stop burning when about 1/2 inch of wax is left in the bottom.
• Stay safe: never leave a burning candle unattended, and keep it away from drafts, children and pets.

Orders + Shipping

How much is shipping?
A flat $8.95 on every U.S. order, and free on orders over $75.

Do you ship outside the U.S.?
Not yet (but stay tuned!). We currently ship within the United States only.

How long until my order ships?
Orders typically ship within 1-2 business days. You'll get a tracking link by email as soon as it's on its way.

Where's my order?
Visit our Track Your Order page.

Returns

Can I return a candle?
Because our candles are handmade and can't be resold, we only accept returns for items that arrive damaged. Let us know within 14 days of delivery. See Shipping + Returns for details.

Still have a question? Contact us. We'd love to hear from you.